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Update on the surgery – 10/03/2025

Late Thursday afternoon we had what started as a minor leak in the upstairs of the building, this followed with the mains water pipe into the building bursting causing significant flooding to a large area downstairs.

Once again huge thanks to all that have helped and supported us over the past few days and to all those offers of support, it has been much appreciated and we are extremely grateful.

Dispensary is open as normal, over the weekend we have managed to reopen the reception office. However the main waiting room is unusable. It has NOT affected any of our clinical rooms so we will operate as normal as we can but will be asking patients to wait in the corridors therefore space is limited.

If possible could we ask you attend your appointment alone and at the allocated time. Both telephone and face to face appointments will be offered enabling us to limit numbers in the building. We will reassess the situation as the day/week evolves and keep you all updated.

If you have any concerns or questions please do email whitehousesecretary@nhs.net.

We value and appreciate your continued understanding and patience during this time.

NHS GP Patient Survey 2025

Information:

Please share with Neighbours and Relatives

We are aware some patients have received an invitation to take part in NHS GP Patient Survey online, this is not always possible for all patients and those that have been invited but not completed will receive PAPER questionnaires in February.

We would really appreciate patients completing this questionnaire about their experience with the White House Surgery.

Over 2.5 million patients aged over 16 registered with a GP in England have been selected randomly to receive the GP Patient Survey this year.

The GP Patient Survey is designed to give patients the opportunity to feed back about their experiences of their GP practice and other local NHS services.


It includes questions about a range of topics, such as how easy or difficult it is to contact your practice, the quality of care received from healthcare professionals, and experience of NHS services when your GP practice is closed.

The survey also includes questions about experiences of NHS dental and pharmacy services.

Paper Survey

We are sending out the paper questionnaire in February to anyone who has been invited to take part but has not yet done so.

If you lose your questionnaire after this time, you can take part online; please email us at GPPatientSurvey@ipsos.com for your access code and we will email this back to you. This may take a few days as all access codes are held securely.