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Update on the surgery – 10/03/2025

Late Thursday afternoon we had what started as a minor leak in the upstairs of the building, this followed with the mains water pipe into the building bursting causing significant flooding to a large area downstairs.

Once again huge thanks to all that have helped and supported us over the past few days and to all those offers of support, it has been much appreciated and we are extremely grateful.

Dispensary is open as normal, over the weekend we have managed to reopen the reception office. However the main waiting room is unusable. It has NOT affected any of our clinical rooms so we will operate as normal as we can but will be asking patients to wait in the corridors therefore space is limited.

If possible could we ask you attend your appointment alone and at the allocated time. Both telephone and face to face appointments will be offered enabling us to limit numbers in the building. We will reassess the situation as the day/week evolves and keep you all updated.

If you have any concerns or questions please do email whitehousesecretary@nhs.net.

We value and appreciate your continued understanding and patience during this time.

NHSE National Annual Survey Results

Thank you to all our patients that completed and returned the NHSE survey earlier this year, the feedback is extremely positive and is much appreciate by all staff.

Full results
  • 99% of patients had confidence and trust in the healthcare professional they saw or spoke to during their last appointment at the White House Surgery
  • 93% of patients describe their overall experience of the White House Surgery GP practice as good
  • 96% of patients say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment at the White House Surgery
  • 99% of patients find the reception and administrative team at the White House Surgery practice helpful
  • 92% knew what the next step would be after contacting their GP practice
  • 97% knew what the next step would be within two days of contacting their GP practice
  • 97% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Great results from a fabulous team. Well done to all.