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Update on the surgery – 10/03/2025

Late Thursday afternoon we had what started as a minor leak in the upstairs of the building, this followed with the mains water pipe into the building bursting causing significant flooding to a large area downstairs.

Once again huge thanks to all that have helped and supported us over the past few days and to all those offers of support, it has been much appreciated and we are extremely grateful.

Dispensary is open as normal, over the weekend we have managed to reopen the reception office. However the main waiting room is unusable. It has NOT affected any of our clinical rooms so we will operate as normal as we can but will be asking patients to wait in the corridors therefore space is limited.

If possible could we ask you attend your appointment alone and at the allocated time. Both telephone and face to face appointments will be offered enabling us to limit numbers in the building. We will reassess the situation as the day/week evolves and keep you all updated.

If you have any concerns or questions please do email whitehousesecretary@nhs.net.

We value and appreciate your continued understanding and patience during this time.

Accessing your health record

Your health record includes information like any conditions or allergies you have and any medicine you’re taking.

Most patients will automatically have access to more information added to their health record. This includes letters, test results and appointment notes.

You can access your health record and nominate someone you trust to access it too.

You can use your NHS account (through the NHS website or NHS App) or SystmOnline to access your health record.

You’ll need to ask the surgery for online access to your full health record, or you’ll only see your medicines and allergies.

Request access to your full health record online

First, you need to register for online services and prove who you are. To request access:

  • fill out a register for online services form and choose to access your full health record
  • upload or visit the surgery with photo ID so we can confirm your identity
  • if you are setting up access for the first time, we will give you a username and password
  • go to SystmOnline or the app for access

Access to other medical records

For any other medical records, you need to ask for them at the NHS service you went to. This includes records like your hospital record.