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Update on the surgery – 10/03/2025

Late Thursday afternoon we had what started as a minor leak in the upstairs of the building, this followed with the mains water pipe into the building bursting causing significant flooding to a large area downstairs.

Once again huge thanks to all that have helped and supported us over the past few days and to all those offers of support, it has been much appreciated and we are extremely grateful.

Dispensary is open as normal, over the weekend we have managed to reopen the reception office. However the main waiting room is unusable. It has NOT affected any of our clinical rooms so we will operate as normal as we can but will be asking patients to wait in the corridors therefore space is limited.

If possible could we ask you attend your appointment alone and at the allocated time. Both telephone and face to face appointments will be offered enabling us to limit numbers in the building. We will reassess the situation as the day/week evolves and keep you all updated.

If you have any concerns or questions please do email whitehousesecretary@nhs.net.

We value and appreciate your continued understanding and patience during this time.

Chaperones

This surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.