Care Navigator Administrator
We are looking for a part-time (15hrs per week) Care Navigator to join our supportive friendly team.
The ideal candidate will be a great team player, have excellent organisational and communication skills
Main duties of the job
Main duties:
Scanning and processing clinical patient documents
Clinical coding of patient records
Patient Recalls
Reception cover, including answering telephones and dealing with patient enquiries
Maintaining accurate patient records
Supporting the wider practice team as required
General administrative support
About us
White House Surgery is a friendly, supportive and patient focused GP Practice based in Moreton-in-Marsh. We have a population of just over 5000 patients across the North Cotswolds.
We are a member of the North Cotswold Primary Care Network (PCN), and work closely with four neighbouring practices to deliver enhanced services and improve patient care across the local community, including, First Contact Physio, Mental Health Nurse, Clinical Pharmacist, Wellbeing Coach, Womens Health Clinics, Travel clinics and more.
Situated on the border of four counties, our practice benefits from a rural setting while maintaining links with surrounding towns and healthcare partners.
We are a welcoming team and all members are valued and supported, Our size enables strong working relationships, flexibility and team spirit.
Job description
Job responsibilities
- Scanning and processing clinical patient documents
- Patient Recalls
- Clinical coding of patient records
- Maintaining accurate patient records
- Reception cover, including answering telephones and dealing with patient enquiries
- Effectively signpost patients to the appropriate healthcare professional, including external agencies such as Pharmacy First or 111
- Supporting the wider practice team as required
- General administrative support
- Support in the delivery of contracts, enhanced services and other service requirements
Person Specification
Experience
Essential
- Have excellent organisational and communication skills.
- Be confident using computer systems.
- Have good attention to detail.
- Be able to work independently and as part of a team.
Desirable
- Experience in a GP practice or healthcare setting is desirable but not essential as training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The White House Surgery
Address
The White House Surgery
Stow Road
Moreton-in-Marsh
Gloucestershire
GL56 0DS
United Kingdom
Employer’s website
Medical Secretary / Administrator
Job summary
Due to retirement, White House Surgery is seeking a friendly, organised, and professional Medical Secretary to join our busy practice team.
We are seeking a dedicated and highly organised person to join our team. The ideal candidate will provide a comprehensive medical secretarial service, supporting our clinical team and ensuring the smooth administration of patient referrals and correspondence.
Understands the importance of confidentiality and professionalism
Main duties of the job
Duties
Processing referrals and managing appointments
Typing and handling clinical correspondence
Liaising with hospitals, community services, and patients
Managing incoming and outgoing communications
Maintaining accurate patient records
Providing administrative support to GPs and the wider clinical team
Handle incoming calls, inquiries, and correspondence promptly, providing clear information and assistance to patients and visitors.
Maintain accurate and confidential medical records in compliance with privacy regulations.
About us
White House Surgery is a friendly, supportive and patient focused GP Practice based in Moreton-in-Marsh. We have a population of just over 5000 patients across the North Cotswolds.
We are a member of the North Cotswold Primary Care Network (PCN), and work closely with four neighbouring practices to deliver enhanced services and improve patient care across the local community, including, First Contact Physio, Mental Health Nurse, Clinical Pharmacist, Wellbeing Coach, Womens Health Clinics, Travel clinics and more.
Situated on the border of four counties, our practice benefits from a rural setting while maintaining links with surrounding towns and healthcare partners.
We are a welcoming team and all members are valued and supported, Our size enables strong working relationships, flexibility and team spirit.
Job description
Job responsibilities
Understands the importance of confidentiality and professionalism
Processing referrals and managing appointments
Typing and handling clinical correspondence
Liaising with hospitals, community services, and patients
Managing incoming and outgoing communications
Maintaining accurate patient records
Providing administrative support to GPs and the wider clinical team
Handle incoming calls, inquiries, and correspondence promptly, providing clear information and assistance to patients and visitors.
Maintain accurate and confidential medical records in compliance with privacy regulations.
Person Specification
Qualifications
Essential
- Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
- Excellent communication skills both written and verbal to interact confidently with patients, staff, and external providers.
- Understands the importance of confidentiality and professionalism
Desirable
- Has previous administrative or secretarial experience (medical or NHS experience desirable but not essential)
- Familiarity with medical terminology, healthcare regulations, and confidentiality standards is advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The White House Surgery