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Update on the surgery – 10/03/2025

Late Thursday afternoon we had what started as a minor leak in the upstairs of the building, this followed with the mains water pipe into the building bursting causing significant flooding to a large area downstairs.

Once again huge thanks to all that have helped and supported us over the past few days and to all those offers of support, it has been much appreciated and we are extremely grateful.

Dispensary is open as normal, over the weekend we have managed to reopen the reception office. However the main waiting room is unusable. It has NOT affected any of our clinical rooms so we will operate as normal as we can but will be asking patients to wait in the corridors therefore space is limited.

If possible could we ask you attend your appointment alone and at the allocated time. Both telephone and face to face appointments will be offered enabling us to limit numbers in the building. We will reassess the situation as the day/week evolves and keep you all updated.

If you have any concerns or questions please do email whitehousesecretary@nhs.net.

We value and appreciate your continued understanding and patience during this time.

Patient Participation Group

We have formed a Patient Participation Group (PPG) to help us communicate with our patients and listen to your thoughts and ideas, this is your opportunity to get involved and help us shape the future of The White House Surgery.

We would like to include some fund-raising ideas for new equipment and for local groups to become involved with the surgery.

If you are interested in joining us please contact our Practice Manager Jayne Ledbetter.

(A PPG is not a forum to discuss medical problems)

Join our Patient Participation Group

All registered patients are able to join our Patient Participation Group. People of all genders, ages, ethnicities, and those with health conditions and disabilities are encouraged to join.

Members should as far as possible, be representative of the surgery population.

To join:

Are there any patients who might be interested in joining our PPG, information on attached letter, any questions please do not hesitate to contact me.

If this is something that you feel you could support please complete the letter and return to the surgery or email to me.

PGG introduction letter (PDF).

Many thanks, 

Jayne, practice manager